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Account & support / Account & support

Sign in, sign out and reset your password

Sign in using the appropriate method or request help with a forgotten password.

Before you begin

Have the information for the relevant step ready. This guide describes the local development preview.

Sign in with a password

Open Sign in and use your existing account email and password. Complete your profile if prompted.

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Sign in with a password

Sign-in methods. Clip: open Forgot password, show a prepared request state and explain that receipt is a separate outcome.

Planned recording with sample data

Sign in with Google

If you use Google for your account, choose Continue with Google and the correct account. Check which one signed in when several accounts are available.

Reset your password

Choose Forgot password and request the link for your address. Open the message and complete the password change. Acceptance of the request does not mean the email arrived or the password changed.

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Reset your password

Sign-in methods. Clip: open Forgot password, show a prepared request state and explain that receipt is a separate outcome.

Planned recording with sample data

Sign out

Open personal Settings → Account → Sign out. Providers can reach it through User view. Check the result. Signing out does not delete the account or end bookings or subscriptions.

Wrong method or invalid link

Use the appropriate sign-in method. A password-reset link is not an email-verification code. Request a new link if unusable and do not share links or codes with others.