For participants / Changes & billing
Manage your course subscription
Manage your course subscription with its provider and check its term and end date. Ending the subscription is separate from canceling one course booking.
Check the correct provider, date and, where relevant, the account used to book.
Open billing
Open management for your purchased subscription. Check the course provider's name before entering its billing area. This is not a provider's courseplanner platform agreement.
Cancel the subscription
Review the cancellation preview and confirm only the intended agreement. Ordinary cancellation takes effect at the confirmed period end. Returning from billing alone does not confirm cancellation.
End date
Check the saved status and displayed end date. Distinguish scheduled cancellation from an already ended subscription. Missing payment dates cannot reliably be inferred from purchase date.
Screenshot placeholder
End date
Clearly named course provider and confirmed subscription end date, separate from the courseplanner platform agreement.
Future bookings
Review existing future bookings after a subscription change. Cancellation may affect eligibility; inspect each booking's result. Course cancellation and subscription cancellation remain separate actions.
Failed payment
Open billing for the correct provider and read the notice. Contact support if payment and app status disagree. Do not buy a second subscription to repair uncertain activation.