For participants / Find & book courses
Check payment and booking confirmation
After payment, check whether your course booking was confirmed too. If the result is unclear, avoid rushing into a second payment.
Check the correct provider, date and, where relevant, the account used to book.
Payment
Before paying, check provider, date, option, people and amount. Complete the operation once and wait for the result. Closing a tab does not confirm cancellation.
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Payment
Confirmed and unresolved checkout results side by side. Highlight checking the existing booking before paying again.
Pending result
Open the existing booking or dashboard and check current status. Unresolved results are neither definite booking failures nor confirmed places.
Paid but no ticket
Check the result for each booked person and keep the existing payment reference. Contact support if a ticket remains missing. Do not pay again to obtain a ticket or document.
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Paid but no ticket
Confirmed and unresolved checkout results side by side. Highlight checking the existing booking before paying again.
Avoid double payment
After a timeout or interrupted return, first inspect bookings and payment status. A new attempt may be another operation. Tell support what succeeded and what remains uncertain.